Write to BAFL at Complaint Management Unit, Bank Alfalah Ltd, Clifton Branch, BC-6, Block 9, Clifton, Karachi.
You can drop your letter or the complaint form in any Bank Alfalah drop box. These are available in all Bank Alfalah Branches, Consumer Finance Centers and ATM areas.
Or you may visit http://www.bankalfalah.com/customer-support/ to lodge your complaint online
“BAFL will acknowledge your feedback within a day of receipt and will respond within 10 working days. However, if the nature of your feedback requires further investigation, we will apprise you of the time required for a full response.”